Last Updated: October 23, 2026
Overview
These Terms & Conditions govern use of the Satori Laser website and purchases of eligible products, services, packages, promotions, and voucher codes made through the Site. By accessing the Site, making a purchase, booking an appointment, or redeeming a voucher code, you agree to these Terms & Conditions.
Additional service-specific terms, offer details, appointment rules, or promotional restrictions may apply to certain purchases or bookings. In the event of a conflict, the more specific service or offer terms will control for that transaction.
Shop
By purchasing on the website, customers consent to the fine print, conditions, and restrictions applicable to each service or product purchased.
Voucher Codes
- Voucher codes cannot be transferred to another account.
- Voucher codes cannot be reversed once redeemed.
- Voucher codes are not returnable or refundable, except as required by law.
- Voucher codes are not exchangeable unless expressly stated otherwise.
- Voucher codes may only be redeemed toward the purchase of eligible goods and services provided by Satori Laser Inc.
- Voucher codes sold in session packages are bound to one person and are bound to the person who redeems them first.
- Voucher codes may not be resold, transferred, or redeemed for cash, except where required by law.
- Satori Laser is not responsible for voucher codes that are lost, stolen, destroyed, or used without permission.
Use of Voucher Codes
Satori Laser reserves the right to void voucher codes or bill alternative forms of payment if a voucher code is suspected to have been obtained, used, or applied fraudulently, unlawfully, or otherwise in violation of these Terms & Conditions.
Voucher Code Liability
Satori Laser makes no warranties, express or implied, with respect to voucher codes. If a voucher code is not functional, Satori Laser will replace the voucher code with another of the same product.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If those laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply.
Voucher Code Expiration
Voucher codes and packages do not expire unless a specific expiration period or expiration date is stated at the time of purchase or on the applicable offer, package, or voucher.
For example, a package marketed as "One Year Unlimited" expires one year from the original date of purchase. Where an expiration date applies, the applicable offer, package, voucher, or booking terms will control.
Payments and Refunds
By placing an order, the customer authorizes Satori Laser and its payment providers to charge the payment method supplied for the applicable purchase.
Purchased services never expire. Unused sessions may be refunded within 30 days of purchase, except for 1-Year Unlimited packages, which are non-refundable.
For partially used packages, all completed sessions will be charged at the regular single-session price in effect at the time of purchase. The refund amount will be calculated by subtracting the total value of the used sessions, at the applicable single-session rate, from the original amount paid for the package. Refunds are not calculated by dividing the package price by the total number of sessions.
Any remaining eligible balance will be refunded in accordance with this policy.
Unless otherwise stated for a specific service, package, or promotion, purchases, redemptions, and voucher transactions are final and non-refundable except where required by law.
Appointments and Voucher Redemption
Online vouchers do not include appointment information and do not automatically reserve an appointment.
To redeem an online voucher, clients must book an appointment directly with the store and comply with any booking conditions provided at the time of scheduling.
Shaving Policy
For safety and treatment effectiveness, clients must arrive with all treatment areas properly shaved.
If a client arrives without adequately shaving the treatment area, an additional shaving cost may apply:
| Treatment Area | Shaving Cost |
|---|---|
| Medium Area | $40 |
| Large Area | $100 |
| Full Body (7 Areas) | $200 |
Clients who decline the applicable shaving fee may be unable to receive treatment at their scheduled appointment.
Cancellation & No-Show Policy
Satori Laser requires at least 48 hours' advance notice to cancel or reschedule an appointment.
Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment, including same-day cancellations, are treated as no-shows and count toward the applicable fee schedule.
Standard Treatments (All Treatments Except Full Body)
-
First occurrence: Booking fee waived as a one-time courtesy.
-
Second occurrence: A $50 booking fee is required to schedule another appointment.
-
Third occurrence: Future appointments are restricted to same-day bookings only.
Full Body Treatments
Due to the extended treatment time reserved for Full Body appointments, a separate fee schedule applies.
-
First occurrence: A $150 booking fee is required to schedule another appointment.
-
Second occurrence: A $250 booking fee is required to schedule another appointment.
-
Third occurrence: Future appointments are restricted to same-day bookings only.
Booking Deposits
No upfront booking deposit is required for regular appointments, including Full Body treatments.
Booking fees apply only after a qualifying no-show or cancellation made less than 48 hours before the scheduled appointment, according to the fee schedule above.
Late Arrivals
Clients arriving more than 6 minutes after their scheduled appointment time are not guaranteed completion of all treatment areas. Treatment time may be shortened to avoid delays for other clients.
Website
Users agree not to use the Site or any offer, booking process, voucher system, or related service in a fraudulent, unlawful, abusive, or unauthorized manner.
Satori Laser may suspend, refuse, or limit transactions, redemptions, or access where it reasonably suspects misuse, fraud, policy violations, or activity that may harm Satori Laser, its systems, or other users.
By providing your mobile phone number to Satori Laser and opting in to receive text messages — whether through our online booking form, in-store consent form, or any other channel — you agree to these SMS Messaging Terms in addition to our general Terms & Conditions and our Privacy Policy.
1. Program Description
Satori Laser operates an SMS messaging program ("the Program") that sends:
- Appointment reminders (typically 48 hours and 24 hours before your scheduled appointment)
- Appointment confirmations
- Rescheduling and cancellation notifications
- Service-related updates that pertain directly to your booked appointments
The Program is operated by Satori Laser and delivered through Twilio Inc., our SMS service provider.
2. Eligibility
The Program is available to customers in the United States who are 18 years of age or older and have provided a valid U.S. mobile phone number. By opting in, you confirm that you are the account holder for the mobile number provided, or that you have permission from the account holder to receive messages at that number.
3. Consent and Opt-In
You agree to receive SMS messages from Satori Laser by:
- Entering your mobile number and checking the SMS consent checkbox during online booking at https://www.satorilaser.com, or
- Signing our Client Consent Form during in-person booking at any Satori Laser location, or
- Replying YES, START, or UNSTOP to a Satori Laser SMS message
Consent to receive SMS messages is not a condition of purchase of any goods or services from Satori Laser.
4. Message Frequency
Message frequency varies based on your appointment activity. You can typically expect 2–4 messages per appointment cycle (reminders + confirmation). Frequency may increase if you have multiple appointments scheduled or if you reschedule.
5. Message and Data Rates
Message and data rates may apply. Standard messaging rates charged by your mobile carrier will apply to each message sent or received. Satori Laser does not charge for the messages themselves. Please check with your mobile carrier for details about your messaging plan.
6. Opt-Out Instructions
You may opt out of the Program at any time. To unsubscribe, reply with any of the following keywords to any message you receive from us:
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE
After you opt out, you will receive one final confirmation message acknowledging that you have been unsubscribed, and no further SMS messages will be sent to your number from the Program. If you wish to resubscribe in the future, you may reply START or contact us during a future booking.
Opting out of SMS will not affect your ability to book or receive services at Satori Laser; however, you will no longer receive automated appointment reminders by text message.
7. Help and Support
For help with the Program, reply HELP or INFO to any message, and you will receive instructions on how to contact us. You can also reach us directly:
- Email: support@satorilaser.com
- Phone: (212) 255-0008
- Website: https://www.satorilaser.com
8. Supported Carriers
The Program is compatible with the following U.S. mobile carriers: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket Wireless, Virgin Mobile, and most other major and regional carriers.
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to the effective transmission from your mobile carrier and is outside the control of Satori Laser. Satori Laser is not responsible for any delays, errors, or failures in the delivery of SMS messages.
9. Privacy
Your mobile phone number and any related SMS opt-in data are handled in accordance with our Privacy Policy. No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subcontractors who support the operation of the Program (such as our SMS delivery provider, Twilio).
Changes to These Terms
Satori Laser may update these Terms & Conditions at any time by posting an updated version on the Site. Continued use of the Site, continued booking activity, or continued participation in purchases or redemptions after changes are posted will be deemed acceptance of those changes.
Contact
Questions about these Terms & Conditions should be directed to Satori Laser through the contact information or contact forms made available on the Site.
Acceptance of These Terms
By using the Site, you signify your acceptance of these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Site.