Avoid all alpha hydroxyl and beta hydroxyl products (AHA/BHA), Hydroquinone, retinols/retinoid, Tazorac and Differin 7 days prior to an eMatrix treatment.
Avoid sun exposure without sun protection to any areas that will be treated 7 days prior to treatment. Treatment will not be administered on sunburned skin.
Avoid sunless tanning products on any areas that will be treated 7 days prior to treatment.
No chemical peels, laser hair removal or skin resurfacing treatments on any areas that will be treated for a minimum of two weeks or until complete healing has occurred.
If you are prone to cold sores, take an anti-viral medication prior to treatment. Clients with active cold sores may not be treated.
Clients who have used Accutane, please inform your technician to setup your treatment date.
Clients who have had Botox or dermal fillers in the area that will be treated, please inform your technician to setup your treatment date.
Clients with a pacemaker, internal defibrillator or any other active electrical implant anywhere in the body please provide us your doctor’s note in order to receive eMatrix treatments.
Prepare your medical history, skincare or makeup you are currently using for the free consultation.
Do not wear makeup on your treatment day. Cleanse treatment area and apply numbing cream 30-45 min prior to the eMatrix treatment.

Do not use any products (including water) within 36 hours after eMatrix treatment.
You may use regular cleanser and moisturizers after 36 hours. However, NO alpha hydroxyl and beta hydroxyl products (AHA/BHA), Hydroquinone, retinols/retinoid, Tazorac and Differin products. NO exfoliation for 7 days.
After treatment you will see square imprints, with small matrix dot formations of scabs that may remain on your skin for 3-7 days. The scabs should not be touched or scratched. Allow the skin to shed off naturally.
For the first 1-3 days the skin will be red, tight and dry. Some swelling may occur.
No make-up for 24-36 hours. A mineral make-up is recommended after 24 hours.
Use a broad spectrum UVA/UVB sunscreen. A chemical free sunscreen is recommended.

We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and provide 24 hours’ notice when cancelling or rescheduling your appointments. We do our best to meet all our client’s needs, so prior notice helps us best utilize our schedule.

To reschedule or cancel your appointment, please inform us 24 hours in advance to avoid a session deduction in the case of Groupon or a $50 booking fee.

The booking fee will apply after the 1st no-show/reschedule or same day cancellation. It and can be used as store credit if you show up for the coming appointments.

Late arrivals for 5 minutes+ will result into deducting time to your session. We may only be able to serve you for certain area(s) or we will have to reschedule your appointment.

For appointment that is longer than 30 minutes, a $50 booking deposit will be charged. The deposit is refundable if the appointment is fulfilled or rescheduled/cancelled 24 hours prior.

Packages are non-transferrable to another Satori Laser location. You must complete your session at the location the package was purchased.

Please keep in mind that coming consistently not only helps us to provide timely service to our clients, but it also ensures you receive the best results possible. We thank you in advance for your understanding.